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Activation Specialists guide to overcoming insecurity | Therapy Article World

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Activation Specialists guide to overcoming insecurity

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Posted by: Robert on 03/06/2012
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     It is a known fact that all of us one way or another struggle with something we don't feel totally adequate about. I believe this is the root in which all insecurities stem.


     Jake Lawson explains insecurity as "a feeling of not being good enough to meet the challenge of a situation you face in life." He further adds, "Insecure people have a poorly developed self-concept with self-esteem, lacking belief in their personal goodness, skills or abilities." http://www.livestrong.com/article/14655-handling-insecurity/


      This was me five years ago when I first started working in the Physical Therapy world scheduling patients as an Activation Specialist. I struggled so much with low self-esteem, lack of confidence and an overall concept of not feeling good enough. I found out very quickly that my lack of confidence and insecurities were crippling me from truly connecting with my potential patients and hindering the way I was communicating. More often I was concerned and nervous about how I was sounding, rather than what I was actually saying. I had to ask myself, "What kind of message am I sending to the patients I am trying to schedule?" And "What negative effects are my insecurities producing?” These were not easy questions for me to ask at the time, but I knew it was detrimental to my role; considering in the eyes of every new patient I am my company's first impression.

    

     To be a successful Activation Specialist I have found these three steps to be extremely helpful in overcoming my lack of confidence and insecurities on the job.


#1) Knowledge is power:


     Know my role. The more information I acquire the more confident I become. I found by educating myself with my company's policies, programs and procedures made a huge impact on the way I communicated with my potential patients and gave me the confidence I needed. The last thing I want to do when communicating with a patient is give the impression I am incompetent.


#2) Role Play:


     Practice makes perfect. Take time to train and prepare for any scenario; this will help when faced with the uncertainties that will arise. The more knowledge I gain, the more confident I feel, and the less insecure I am. I found this tool to be extremely effective, especially when communicating with a patient who can be very confrontational.


#3) Get Feedback:


     Embrace constructive criticism. For someone like me who had very low self-esteem this process did not come easy at first, but in the end has been the driving force to my success in overcoming my insecurities as an Activation Specialist. I found that communicating with my employer and fellow employees about what they observed I was doing wrong helped me break the bad habits. The more I learned to embrace constructive criticism on the job, the more confident and at peace I was within myself outside my work environment as well.


     In conclusion, Jake Lawson adds, "In order to overcome insecurity people need to arouse the courage to take small steps in learning to experience success and overcoming their lack of belief in self. Once the success is experienced, they can build on it to gain the courage to act out of a strong conviction in their self-goodness and worth." http://www.livestrong.com/article/14655-handling-insecurity/


     Five years later I can honestly say I am much more confident and secure in my role. Since I have learned to apply these three steps, my confidence level has grown leaps and bounds. By gaining more knowledge, committing to daily practice, and receiving feedback, I no longer feel like I am not good enough. Instead I feel a strong sense of well being and courage to step outside of myself. More than that, I can now fully focus on my patients and be less hindered by my insecurities.

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